Legal

Privacy Policy

Last updated: December 2024

1. Introduction

SOFTCID ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website softcid.com or engage our services.

2. Information We Collect

We may collect information about you in a variety of ways:

  • Personal Data: Name, email address, phone number, and company name when you fill out our contact form.
  • Usage Data: Information about how you interact with our website, including pages visited, time spent, and referring URLs.
  • Cookies and Tracking Technologies: We use cookies to enhance your experience on our site.
  • Technical Data: IP address, browser type, device information, and operating system.

3. How We Use Your Information

We may use the information we collect from you to:

  • Respond to your inquiries and provide customer service
  • Send you marketing communications (with your consent)
  • Improve our website and services
  • Analyze usage patterns and trends
  • Protect against fraud and unauthorized access
  • Comply with legal obligations

4. Data Security

We implement enterprise-grade security measures including encryption at rest and in transit, access controls, and regular security audits. Our infrastructure is SOC 2 Type II compliant and we maintain strict data handling procedures for all client information.

5. Third-Party Disclosure

We may share information we have collected about you in certain situations:

  • By Law or to Protect Rights: If we believe disclosure is necessary to comply with applicable law or protect the rights of SOFTCID.
  • Business Transfers: In connection with any merger, sale of company assets, or acquisition.
  • Third-Party Service Providers: We may share your information with third parties that perform services for us, subject to confidentiality agreements.

6. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

  • The right to access your personal data
  • The right to rectification of inaccurate data
  • The right to erasure of your data
  • The right to restrict processing
  • The right to data portability
  • The right to object to processing

7. Data Retention

We retain personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. For enterprise clients, data retention periods are specified in service agreements.

8. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at: Email: privacy@softcid.com Miami Office: 650 NE 32nd St, Miami, FL Dubai Office: Business Bay, Dubai Bucharest Office: Sector 1, Bucharest, Romania